Privacy Policy

Last Updated: January 15, 2025

At lerquorivaxo, we know your financial data matters. This policy explains how we collect, use, and protect your information when you interact with our financial trend recognition services.

We're committed to transparency. If something here doesn't make sense, reach out—we're happy to clarify. Your trust is something we take seriously, and we've built our practices around earning it every day.

Information We Collect

Information You Provide Directly

When you sign up or use our platform, you share certain details with us. This includes your name, email, phone number, and financial institution connections. We also collect information about your business operations when you connect accounts or upload transaction data.

You're in control here. If you choose not to provide certain information, some features might not work as intended—but that's your call to make.

Automatically Collected Data

Like most online services, we collect technical information automatically. This includes your IP address, browser type, device identifiers, and how you navigate through our platform. We use this to improve performance and catch potential security issues before they become problems.

  • Device information and operating system details
  • Login times and session duration
  • Pages viewed and features accessed
  • Search queries and filter preferences
  • Error logs and diagnostic data

Financial Institution Data

When you connect your bank accounts or financial platforms, we access transaction histories, account balances, and related metadata. This information flows through encrypted channels and is used exclusively for trend analysis and pattern recognition—the core of what we do.

How We Use Your Information

Everything we collect serves a purpose. We're not in the business of gathering data for the sake of it. Here's what happens with your information:

Purpose Data Used
Financial trend analysis and pattern recognition Transaction data, account balances, historical records
Platform authentication and security Login credentials, device identifiers, IP addresses
Customer support and communication Contact information, support tickets, correspondence history
Service improvements and feature development Usage patterns, feature interactions, feedback submissions
Legal compliance and fraud prevention All collected data as required by Australian regulations

We don't sell your data. Never have, never will. That's not our business model, and it won't become one down the track.

Data Sharing and Third Parties

Sometimes we need to share information with other parties to make our service work. But we're selective about who gets access and why.

Service Providers We Work With

We partner with carefully vetted companies that help us run our platform. These include cloud hosting providers, payment processors, and data analysis tools. Each one signs agreements that restrict how they can use your information—they're extensions of our team, not independent actors.

Legal Requirements

Australian law sometimes requires us to disclose information. This includes compliance with the Privacy Act 1988, Anti-Money Laundering regulations, and court orders. When this happens, we provide only what's legally required and notify you unless prohibited from doing so.

Business Transitions

If lerquorivaxo merges with another company or gets acquired, your information would transfer as part of that transaction. We'd notify you beforehand and ensure the new entity honors this privacy policy—or give you options if they won't.

Your Privacy Rights

Under Australian privacy law, you've got specific rights regarding your personal information. We've built systems to make exercising these rights straightforward—not buried under bureaucracy.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.

Correct Inaccuracies

If something's wrong in your records, let us know. We'll update it promptly and notify relevant third parties if needed.

Delete Your Information

Request deletion of your personal data, subject to legal retention requirements. Some records must be kept for compliance purposes.

Restrict Processing

Ask us to limit how we use your information while you're disputing accuracy or questioning our legal basis for processing.

Data Portability

Receive your data in a structured, machine-readable format that you can transfer to another service provider.

Withdraw Consent

If we're processing data based on your consent, you can withdraw it anytime. This won't affect past processing done with consent.

How to Exercise Your Rights

Send your request to contact@lerquorivaxo.com with the subject line "Privacy Rights Request." Include your account details and specify which right you're exercising. We'll respond within 14 business days and complete most requests within 30 days.

Data Security Measures

Financial data demands serious protection. We've implemented multiple layers of security to keep your information safe from unauthorized access, loss, or misuse.

  • Encryption everywhere: All data transfers use TLS 1.3 encryption. Data at rest is encrypted using AES-256 standards. Your financial information never travels or sits unencrypted.
  • Access controls: Our team operates on strict need-to-know basis. Staff access is logged, monitored, and reviewed regularly. No single person has unrestricted access to customer data.
  • Regular security audits: We conduct quarterly vulnerability assessments and annual penetration testing by independent security firms. Findings get addressed immediately.
  • Secure infrastructure: Our systems run on Australian-based servers with physical security measures, redundant backups, and disaster recovery protocols.
  • Incident response plan: We maintain documented procedures for security breaches. If something goes wrong, we'll notify affected users within 72 hours and work with relevant authorities.

That said, no system is completely invulnerable. We can't guarantee absolute security—anyone who claims otherwise isn't being straight with you. What we can promise is continuous improvement and rapid response if issues arise.

Data Retention and Deletion

We don't keep your information indefinitely. Different types of data have different retention periods based on legal requirements and operational needs.

Active Account Data

While your account is active, we retain all necessary information to provide our services. This includes your profile, transaction histories, and analysis results. You can delete specific data points anytime through your account settings.

Closed Account Data

After you close your account, we keep certain records for seven years to comply with Australian financial record-keeping requirements. This includes transaction logs, account statements, and correspondence related to your account. Everything else gets deleted within 90 days.

Backup Systems

Our backup systems retain deleted data for up to 12 months as part of disaster recovery protocols. This data is encrypted, access-restricted, and automatically purged once the retention period expires.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our platform work properly and improve your experience. You've got options for managing these.

  • Essential cookies: Required for basic platform functionality like authentication and security features. These can't be disabled without breaking core functions.
  • Performance cookies: Help us understand how you use the platform so we can fix bugs and improve features. These are optional but recommended.
  • Preference cookies: Remember your settings and customization choices across sessions. Makes your experience more consistent.

We don't use advertising cookies or third-party tracking for marketing purposes. Your browser settings can control most cookies—though disabling essential ones will limit platform functionality.

International Data Transfers

Your data primarily stays within Australia. However, some of our service providers operate globally, which means your information might be processed in other countries with different privacy laws.

When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and verification that the receiving country has adequate data protection standards. We won't transfer your data anywhere that doesn't meet Australian privacy standards.

Changes to This Policy

This policy gets updated occasionally as our services evolve or regulations change. We'll notify you of significant changes through email and platform notifications at least 30 days before they take effect.

Minor clarifications or updates that don't affect how we handle your data might happen without notice. The "Last Updated" date at the top of this page always reflects the most recent changes.

If you keep using our services after changes take effect, we'll consider that acceptance of the updated terms. If you disagree with changes, you can close your account before they become effective.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered data from someone underage, we'll delete it immediately.

Parents or guardians who believe their child has provided us with personal information should contact us right away. We'll work quickly to remove that information from our systems.

Complaints and Dispute Resolution

If you've got concerns about how we handle your privacy, start by contacting us directly. Most issues get resolved through straightforward conversation.

  • Send your complaint to our privacy officer at contact@lerquorivaxo.com with detailed information about your concern.
  • We'll acknowledge your complaint within 2 business days and begin investigating immediately.
  • You'll receive our response within 30 days, including what we found and what we're doing about it.
  • If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC).

The OAIC provides independent dispute resolution for privacy complaints. You can reach them at www.oaic.gov.au or by calling 1300 363 992. They're a free resource available to all Australians.

Questions About This Policy?

Privacy policies can be dense. If something here is unclear or you need specific information about how we handle your data, get in touch. We're here to help, not hide behind legal language.

3/38 Brookhollow Ave, Baulkham Hills NSW 2153, Australia
+61417493819
contact@lerquorivaxo.com